Frequently Asked Questions

EastGlaz (LIJIANG Glass) a factory or a trading company?
A factory in Jinan city.
What is the system of EastGlaz’s after sale service?
EastGlaz has its own special system for the service, we make a 'tree of knowledge' for guiding customer to find the usual problem and the answer when customers meet.
What is the details of the after sale service?
Step1: Notice before installation.
Step2 : Confirm before installation.
Step3: On-site installation.
Step4: On-site debugging.
Step5: On-site training.
Step6: Client sign.
Step7: On-line service.
Step8: Technical service.
More details please contact us.
What's the payment term?
T/T, L/C and other payment terms could be negotiated.
About this Machine, What’s the guarantee?
1) Our guarantee for 12 months.
2) 24 hour’s technical support by email or calling.
3) English manual and video tutorial.
4) We will provide the consumable parts at an agency price.
5) 24 hours on line service each day, free technical support.
How about your warranty?
Generally, our warranty is one year. Within the warranty period, we can offer technique support, Feedback to you within 24 hours and help you to repair your problem controller freely, even it's not from our factory.
Can we visit your factory before order?
Yes, we warmly welcome and sincerely invite you or your team to visit our factory, we will help to arrange hotel and pick up you from airport.
What's the delivery term?
At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 15-20 working days after deposit receipt. If you are in urgent need, we can consider making special arrangement for you.